Amnet's Support for American Book Publisher's POD Services

This case study outlines how Amnet assisted an American book publishing company in scaling up their print-on-demand (POD) services within a short time frame. The client, recognized as one of the largest general-interest paperback publishers globally, faced challenges due to the intricate nature of their inputs, which consisted of timeworn books with multiple layers. As the project developed, the complexity increased, necessitating additional full-time equivalents (FTEs) and higher budget allocations. Amnet's solution involved forming a core team of subject matter experts (SMEs) and utilizing various software tools to meet service level agreements (SLAs). Regular communication with the client, including weekly calls and video tutorials, ensured clarity in project specifications. A three-layer process was implemented to enhance quality control, resulting in a significant increase in productivity and achieving a delivery target of 500 titles per day with a quality rate of 99.50 percent. The case study highlights the effective strategies employed to address the unique challenges of the project.