Automated Volume Solution Implementation at NatWest

This document is a case study detailing the implementation of a new volume solution at NatWest aimed at enhancing the hiring process for administrative and clerical roles. The legacy system required significant improvements in automation and operational transparency to reduce time to hire and enhance candidate quality. The new solution integrates existing systems such as Fieldglass and introduces new tools like TalentLink and SOVA to streamline candidate sourcing and assessment. The project was executed in two phases, focusing first on automating the candidate hiring process and then decommissioning the old management tool. Key outcomes include a reduction in time to hire from seven days to three to four days, with candidates now able to complete 80% of the recruitment process upon application. The solution also improved reporting capabilities and provided a consistent candidate experience through automated workflows, leading to increased engagement and a better offer-to-start ratio. Overall, the implementation aimed to create a more efficient and engaging hiring journey.