Transforming Family Engagement in Neonatal Intensive Care

This technical report outlines the implementation and impact of digital family engagement technology in the Neonatal Intensive Care Unit (NICU) at McLane Children’s Baylor Scott & White Health. The report details the transition from traditional communication methods to a comprehensive digital platform that includes secure live-streaming video, messaging, and educational resources. It highlights the challenges faced by families, particularly during the COVID-19 pandemic, and how the introduction of bedside cameras and digital updates transformed their experience. The report presents quantitative data showing increased family satisfaction scores and improved staff engagement, emphasizing the importance of constant communication and support for families during critical care periods. It also describes the structured four-phase rollout approach used to ensure staff adoption and optimize workflows, along with the ongoing feedback mechanisms established to monitor and enhance the effectiveness of the technology. Overall, the findings illustrate the significant benefits of integrating digital solutions into family-centered care practices in the NICU.