Enabling Self-Service Data Analysis with AnswerRocket

This case study details the implementation of AnswerRocket by a National Property & Casualty Insurance Provider to enhance data analysis capabilities. The Data Services team faced challenges in compiling data from various legacy sources, leading to bottlenecks and delays in reporting. AnswerRocket was chosen for its natural language processing capabilities, allowing users without SQL knowledge to generate insights quickly. The solution was deployed across multiple branches, enabling users such as marketers and underwriters to conduct ad-hoc analyses. Key performance indicators tracked included policy retention ratios, earned premiums, and claims data. The implementation of AnswerRocket facilitated self-service data analysis, empowering users to create interactive reports independently, thereby improving communication between underwriters and agents. This shift has contributed to better decision-making at all organizational levels, allowing for a more agile response to market conditions and enhancing overall business performance.