Caregiver Coaching and Behavior Management Guide

This guide outlines the Caregiver Coaching benefit designed to support informal caregivers of members receiving nursing facility level of care within the Anthem Blue Cross and Blue Shield network. The objective of the Caregiver Coaching service is to reduce caregiver stress and burnout while enhancing caregiving skills and proficiency. It provides individualized support, planning, and resource identification for caregivers, addressing their needs through training and education. The guide details the common needs of informal caregivers, including access to healthcare and self-care education, and emphasizes the importance of maintaining caregivers' health and well-being. The Caregiver Coaching services are delivered in various formats, including in-person and telephonic communication. The document also describes the requirements for service delivery, including assessments and the role of the Caregiver Coach in facilitating caregiver support and education. Overall, it aims to maximize the health and independence of Anthem members by equipping caregivers with necessary skills.