Intelligent Automation Adoption and Workforce Impact

This report examines the integration of intelligent automation within organizations, focusing on the collaboration between human and artificial intelligence. It outlines the findings from a survey conducted by Deloitte involving 523 executives across various industries, revealing that the market for automation technologies is growing significantly. The report details the current state of robotic process automation (RPA) and its evolution towards intelligent automation, which combines RPA with artificial intelligence to enhance business processes. Key barriers to adoption are identified, including process fragmentation and IT readiness. The report also highlights the expected benefits of intelligent automation, such as increased productivity, cost reduction, and improved customer experience. Executives anticipate a substantial increase in workforce capacity due to automation, with a projected 27 percent increase over the next three years. The document emphasizes the need for organizations to develop clear strategies and capabilities to successfully scale their automation efforts and integrate them into their workforce effectively.