Summary
This document is a guide that outlines the various Appian Cloud Success Plans available to customers. It details the different tiers of service, including Professional, Signature, and Expert guidance, and the specific features associated with each plan. Key components include onboarding sessions, customer success managers, on-demand advisory services, and insights through community engagement. The guide also describes the technical support structure, including case management and lead engineer involvement. It presents the Appian Cloud service level availability, host region options, and additional features such as high availability for production environments and enhanced data pipelines. Security measures, including data loss prevention and encryption, are also documented, along with access to certification reports and third-party security questionnaires. The document serves as a comprehensive resource for understanding the support and services provided by Appian to ensure customer success.
