Summary
This document is a guide detailing the Self-Managed Success Plans offered by Appian. It outlines the various levels of support available, including Professional, Signature, and Expert guidance. The guide describes the onboarding session, which introduces key resources and best practices for utilizing Appian Technical Support. It also explains the role of the customer success manager, who collaborates with the platform owner to create and execute a Success Plan. The document lists the on-demand advisory services available, which provide tailored recommendations and best practices. Additionally, it details the technical support structure, including case management and the involvement of a lead engineer for platform implementation. The guide emphasizes the importance of security updates and ongoing critical enhancements, as well as the availability of published certification reports and third-party security questionnaires. Overall, it serves as a comprehensive resource for understanding the support and services provided under the Self-Managed Success Plans.
