Applause Information Security Customer Guide

This guide outlines the Applause Information Security practices designed to protect customer confidentiality and data. It provides a high-level overview of various security measures, including assessments, certifications, compliance, logical and physical access control, and third-party management. The document explains the company's operational structure, indicating that Applause operates in multiple global locations, including the USA, EU, and India. It details the security certifications held by Applause, such as SOC 2 Type 2 and compliance with the GDPR and CPRA regulations. Additionally, the guide addresses data protection practices, including data segregation, authentication, and access control procedures. It emphasizes the importance of logical access management and provides insight into how Applause manages information access for its testers and project managers, ensuring customer information remains secure. The guide acts as a resource for answering frequently asked questions related to Applause's security framework.