Applied Innovation Partnership with Hospice of Michigan

This case study outlines the partnership between Hospice of Michigan and Applied Innovation, focusing on the implementation of multifunction printers and managed print services. Over the past 40 years, Hospice of Michigan has provided end-of-life care to approximately 8,000 individuals annually, necessitating a reliable IT support system to manage their expanding operations. The collaboration aimed to streamline their systems, allowing the staff to concentrate on patient care. Applied Innovation's solutions delivered centralized print management and dependable equipment, which significantly reduced downtime and improved productivity. The case study highlights the swift response from Applied Innovation during urgent situations, particularly before the holidays when immediate printing was required for a pediatric program. The partnership has resulted in enhanced operational efficiency, seamless coordination across multiple locations, and a strong culture of customer service, which has been crucial for the healthcare provider's mission.