Managed Print Services Implementation at Real Estate Firm

This case study outlines the implementation of Managed Print Services (MPS) at Lucas Howard Group (LHG), a real estate firm focused on enhancing client experience. LHG faced multiple challenges, including the need for office technology that could support numerous agents, managing a large volume of paperwork from transactions, and requiring a responsive business partner for support across their locations in Greater Grand Rapids and Traverse City, MI. To address these issues, LHG partnered with Applied, which developed a comprehensive strategy to streamline their print operations. This included consolidating equipment to improve control over usage and simplifying billing with a single monthly invoice. Additionally, Applied took over the management of toner supplies and provided regular maintenance to ensure equipment reliability. The partnership resulted in benefits such as simplified billing, enhanced budget control, and reduced operational expenses, ultimately allowing LHG to focus on delivering exceptional client service.