Managed Print Services Implementation for Real Estate Firm

This case study outlines the implementation of Managed Print Services (MPS) by Applied for the Lucas Howard Group (LHG), a real estate firm. LHG faced several operational challenges, including the need for efficient office technology to support multiple agents, managing a high volume of paperwork, and requiring responsive support across their locations in Greater Grand Rapids and Traverse City, MI. To address these issues, Applied implemented a comprehensive strategy that included consolidating equipment to streamline print operations, which allowed LHG to gain better control over usage and receive a single monthly invoice for all output devices. Additionally, Applied took over the management of toner supplies and performed regular preventative maintenance to ensure maximum uptime. The benefits of this implementation included simplified billing, enhanced budget control, reliable equipment, and reduced operational expenses, all contributing to an improved client experience for LHG.