Memorial Healthcare Document Management Improvement Case Study

This case study outlines the challenges faced by Memorial Healthcare, a 160-bed hospital with over 25 clinics, in managing their document processes. The hospital experienced frequent breakdowns, poor image quality, and rising costs associated with their print operations. The IT staff were often diverted from strategic initiatives to address routine printer issues, which hindered growth and patient care. In response, the Director of Information Services sought assistance from Applied Innovation, which modernized the Print Shop by replacing outdated equipment and streamlining operations. The new in-house Print Shop now produces over one million pages monthly, significantly reducing costs and turnaround times. Additionally, Applied Innovation took over printer support and secure shredding services, enhancing compliance and allowing the IT team to concentrate on patient care. The partnership has resulted in improved operational efficiency and peace of mind for the hospital's leadership, who regard these changes as some of the best decisions made for the organization.