Operational Transformation in Non-Profit through Cost Streamlining

This document is a case study detailing the operational transformation of Samaritas, a Michigan-based non-profit organization, through cost streamlining initiatives. Samaritas operates across 40 locations and faced challenges in maintaining operational consistency while optimizing cost-efficiency. The organization aimed to enhance its print and document management processes to allocate more resources towards its core mission of community service. To address these challenges, Samaritas partnered with Applied, a leader in Managed Print Services (MPS). The collaboration involved a comprehensive assessment of existing print processes and equipment, leading to a phased rollout plan that replaced outdated printers and multifunction devices with advanced technology. The implementation of PaperCut™ software facilitated improved reporting and cost-tracking. The outcomes included streamlined billing processes, enhanced operational efficiency, and significant cost savings, ultimately aligning with Samaritas' mission and values.