Professional Baseball League Game Day Operations Improvement

This case study outlines how the United Shore Professional Baseball League (USPBL) transformed its game day operations through applied innovation in technology. The USPBL, based in Utica, Michigan, faced challenges in maintaining a high-quality fan experience during its events. To address these challenges, the league partnered with a technology provider to implement a comprehensive suite of printing solutions, including printers and multifunction devices. These solutions were critical for the operational needs of game days, where up to 500 employees relied on them for printing essential documents such as food and beverage orders, menus, and team rosters. The technology partner prioritized preventative maintenance and ensured that support technicians were available during games to maintain operational efficiency. As a result, the league experienced maximized uptime, cost savings through streamlined printing, improved marketing effectiveness, and enhanced overall game day operations.