Appriss Retail Engage Solution Overview

This document is a solution overview for Appriss Retail Engage, detailing its approach to managing returns and claims in the retail sector. It outlines the challenges retailers face with increasing fraud and abuse in omnichannel shopping, which resulted in significant financial losses. The overview explains how Appriss Engage utilizes real-time, behavior-based AI models to provide a comprehensive solution that safeguards profits while ensuring a seamless customer experience. It describes the functionality of the Appriss Linking System, which connects various transaction data to identify fraudulent patterns effectively. The document also highlights the real-time recommendations provided by Engage for approving or denying returns and claims, thus protecting retailers from fraud while maintaining customer satisfaction. Furthermore, it presents the positive outcomes experienced by retailers using Engage, including a reduction in return dollars and improved customer experiences. The overview emphasizes the importance of balancing fraud prevention with customer-friendly return policies.