Engage Online Return and Claim Authorization Overview

This document is a technical report that outlines the Appriss Engage Online Return and Claim Authorization solution designed to mitigate fraudulent return claims across multiple retail channels. It details the challenges retailers face with increasing rates of fraudulent claims, such as false assertions of items not received. The report presents statistics indicating that 15% of returns and claims were abusive and fraudulent in 2024. It emphasizes the necessity for retailers to differentiate between legitimate and abusive claims to protect their financial interests. The solution described involves a comprehensive fraud mitigation strategy that utilizes artificial intelligence to analyze customer behavior and transaction data in real time. This approach aims to provide a 360-degree view of customer interactions, enabling retailers to prevent fraudulent activities while maintaining a positive shopping experience. Key features include behavior-based authorization and real-time recommendations for handling claims, which contribute to reducing return rates and enhancing customer loyalty.