Impact of Security Awareness Training on Phishing Attacks

This case study details how Ortus, a managed service provider in Ireland, implemented OpenText Core Security Awareness Training to significantly reduce phishing attacks among its clients. Following the training, Ortus reported an 89% decrease in phishing incidents and a 38% increase in support ticket volume, indicating heightened client awareness of potential threats. The document outlines the importance of security awareness training as a proactive measure against cyber threats, emphasizing that it should be integrated into the onboarding process for new employees. It also discusses the implications of GDPR compliance, noting that organizations must demonstrate their commitment to data protection through employee training. The case study highlights the benefits of customized training, including detailed reporting for business owners and the ability to meet compliance requirements. Overall, the findings suggest that effective security awareness training is a crucial component of a comprehensive cybersecurity strategy.