Accelerating Digital Operations for a Global Energy Leader

This case study details the challenges faced by a global energy leader, one of the largest utility companies, as it navigated operational complexities during its digital transformation initiatives. The organization expanded its use of SAP and Salesforce to enhance grid modernization, customer service, and field operations but encountered issues such as limited visibility into key processes and operational bottlenecks. The partnership with Apromore introduced process intelligence into its strategy, allowing for real-time visibility and optimization. Key solutions included process discovery at scale, field service and asset optimization, and simulation capabilities for testing improvements. The results showed significant enhancements, including a 28% increase in field service response times and over $15 million in annual cost savings. The case study emphasizes the importance of data-driven decision-making and cross-functional insights in achieving operational efficiency and meeting the demands of energy delivery.