Process Mining Implementation for Food Services

This case study details the implementation of process mining by Apromore for a leading food services and retail chain facing operational challenges. The client, with over 50,000 employees and $10 billion in revenue, encountered issues such as process inefficiencies in inventory management and supply chain, fragmented legacy systems hindering digital transformation, and challenges in compliance with food safety regulations. Apromore's solution involved extracting event data from the client's ERP and POS systems, mapping end-to-end processes, and enabling continuous performance monitoring. The results included a 40% improvement in customer satisfaction scores, a 30% reduction in inventory carrying costs, and a 35% decrease in compliance-related incidents. The implementation not only enhanced operational efficiency but also improved customer experience and compliance, positioning the organization for sustained success in a competitive landscape. The study emphasizes the importance of process mining in driving productivity and enabling digital transformation.