Streamlining Avionics Repair Process Mining Implementation

This case study details the implementation of process mining within a multi-national aerospace corporation to enhance their avionics repair request process. The corporation faced several challenges, including inefficiencies, geographic variability, product type variations, compliance issues, and difficulties in data integration. Apromore's process mining capabilities were utilized to extract event data from existing systems, allowing for comprehensive mapping of repair processes. This mapping revealed inefficiencies and areas for improvement, enabling the standardization of best practices. The study outlines significant outcomes, including a 40% improvement in data accuracy, a 35% reduction in billing issues, and a 30% decrease in repair turnaround times. Additionally, the use of simulation and scenario testing facilitated the assessment of various process interventions. Overall, the implementation led to enhanced operational efficiency, improved service consistency, and better decision-making capabilities across different geographies and product types.