AI and Autonomous Networks in Telecommunications

This research report discusses the integration of artificial intelligence (AI) and autonomous networks (AN) in the telecommunications sector. It outlines the challenges faced by communication service providers (CSPs) in reducing operational costs while enhancing service quality and introducing new offerings to generate additional revenue. The report highlights that previous AI and network automation efforts have not significantly improved operational budgets or customer satisfaction, as evidenced by the industry's low Net Promoter Scores. It presents current and emerging opportunities for telcos to leverage AI alongside network automation, detailing initial success stories and case studies from various operators. The report also emphasizes the importance of strategic investment in AI infrastructure to meet evolving customer needs and improve service delivery. Concluding with ten actionable recommendations, the report aims to guide telcos in effectively utilizing AI and AN to enhance their operations and service offerings.