Building Standards Balanced Scorecard 2023-25

This document is a report detailing the Building Standards Balanced Scorecard for the years 2023-25, presented to the Planning, Protective Services and Licensing Committee. It outlines achievements and performance metrics for the year 2022-23, alongside service priorities for 2023-24. The report describes the statutory duties of Building Standards as mandated by the Building (Scotland) Act 2003, emphasizing the importance of health, safety, and sustainable development in building practices. It highlights key achievements such as exceeding performance targets and receiving national recognition for customer service excellence. Additionally, the report addresses challenges faced by the service, including recruitment issues and reliance on commercial income, which pose risks to operational capacity. The document concludes with service priorities and performance targets for the upcoming years, aiming to enhance response times and customer satisfaction. The Balanced Scorecard is intended to guide the service's focus on quality and performance.