Liberty Latin America's BSS Transformation Strategy

This technical report outlines Liberty Latin America's (LLA) strategic approach to business support system (BSS) transformation following its independence from Liberty Global in 2018. The report details LLA's aggressive acquisition strategy aimed at enhancing its mobile and broadband services across the Caribbean and Latin America. It highlights the company's significant growth in 2021, driven by both organic means and acquisitions, including the addition of 500,000 mobile subscribers and 250,000 fiber-to-the-home customers. The report explains LLA's shift towards a cloud-first BSS platform utilizing TM Forum Open API-compliant components hosted on Amazon Web Services (AWS). It discusses the implications of this transformation for operational efficiency and cost management, particularly in light of the need to migrate subscribers from previous systems to avoid high transitional service agreement fees. Additionally, the report presents insights into LLA's partnerships with technology providers to support its BSS architecture.