Streamlining Sales and Service Operations with SAP CX

This case study details the implementation of SAP Customer Experience (CX) solutions at Rizing, a global leader in enterprise technology and management consulting. Rizing faced operational challenges due to a fragmented application landscape resulting from various acquisitions, which led to inefficiencies in managing marketing, sales, and service operations. The primary objective was to replace disconnected legacy applications with an integrated solution that provided unified visibility into sales opportunities and service management. ASAR Digital was selected as the implementation partner and utilized SAP Marketing Cloud, Sales Cloud, and Service Cloud to unify Rizing's operations. The integration involved SAP Cloud Platform Integration and Business Technology Platform for seamless connectivity. Key capabilities implemented included account management, campaign automation, lead tracking, and customer self-service options. The results of the implementation included enhanced visibility into sales activities, improved service operations, and reduced operational complexity, ultimately positioning Rizing for continued success.