Timken Customer Identity and Access Management Implementation

This document is a case study detailing the implementation of SAP Customer Data Cloud by Timken Company to address challenges in user identity, access, and consent management. The Timken Company faced issues such as user password fatigue, manual provisioning processes, compliance visibility challenges, and siloed user directories. The primary objectives for implementing SAP Customer Data Cloud included streamlining user identity and access management, enhancing security and compliance visibility, facilitating remote work access, and integrating on-premises and cloud applications. The solution strategy involved partnering with ASAR Digital for implementation and training. Key solutions included implementing single sign-on capabilities, automating provisioning and deprovisioning processes, and utilizing advanced reporting features for compliance visibility. The results included improved security measures, enhanced operational efficiency, and better compliance management. The implementation has transformed Timken's approach to identity and access management, positioning them for continued success in the global market.