Vétophonie Veterinary Call Regulation Service Overview

This document is a case study detailing the implementation of ASC Technologies' Mitel Interaction Recording (MIR) solution by Vétophonie, a veterinary call regulation service operating since 2010. The case study outlines Vétophonie's challenges in managing telephone communications, particularly the lack of voice call recording, which hindered quality control and customer satisfaction. The document describes the specific needs Vétophonie had for a communications recording and analysis solution, including easy access to call recordings, web-based accessibility, and improved call quality. It highlights the partnership with A4PLUS, which provided strategic support during the transition to the MIR solution. The case study also presents the benefits experienced by Vétophonie after three months of using the MIR solution, including significant improvements in call management and user experience. The document concludes with a note on the reliability and effectiveness of the ASC Technologies solution in enhancing call quality and management processes.