Improving Call Response Times at Cavendish Park

This document is a case study detailing the implementation of the Ascom Response Management solution at Majesticare's Cavendish Park care home. The primary objective of this initiative was to enhance the responsiveness to residents' calls for assistance, thereby improving their well-being and maintaining family trust. The study outlines the performance metrics achieved post-implementation, including a reduction in response times for non-emergency calls by 3 minutes and 49 seconds, and an increase in the percentage of calls answered within the target timeframes. It also discusses the technology infrastructure developed to support the care team, allowing for real-time communication and prioritization of tasks. The document highlights the positive impact on resident safety and team workload, as well as the ability to monitor and analyze call data for continuous improvement. The case study concludes with insights from the leadership team on the effectiveness of the Ascom solution in enhancing operational efficiency and care delivery.