Improving Call Response Times at Cavendish Park

This document is a case study detailing the implementation of the Ascom Response Management solution at Majesticare's Cavendish Park care home. The primary objective of this initiative was to enhance the responsiveness to residents' needs by reducing call response times and improving overall operational efficiency. The case study outlines the challenges faced by Cavendish Park, including the lack of a meaningful way to measure responsiveness to resident calls. It presents the expected performance metrics, such as answering emergency calls in less than 2 minutes and non-emergency calls in under 5 minutes. The results achieved after implementing the Ascom solution are documented, showing a 10% improvement in non-emergency call response times and a 16% improvement in emergency call response times. Additionally, the document describes the technology infrastructure supporting these improvements and emphasizes the importance of prioritizing resident safety and operational efficiency through effective communication systems.