Woodlands Health Campus Communication Solutions Implementation

This document is a case study detailing the implementation of communication and collaboration solutions at the Woodlands Health Campus (WH) in Singapore. Officially opened in July 2024, WH is designed to provide quality healthcare with approximately 1,000 beds in its acute and community hospital and an additional 400 beds in the Long-Term Care Tower, with plans to expand to 1,800 beds. The case study outlines the selection of Ascom smart nurse call and alarm management solutions, emphasizing their scalability and interoperability with third-party systems. The implementation faced challenges due to Covid-19 restrictions and construction issues, necessitating a flexible approach from the local Ascom team. The document describes the patient-centric care model adopted by WH, which requires seamless communication among clinical and caregiving staff to enhance patient journeys across various medical specialties. The successful integration of these solutions aims to improve response times and staff workflows, ultimately enhancing patient satisfaction.