Business Case Development for Software Improvement

This document is a guide focused on developing business cases for improving software components, particularly in the context of billing systems. It outlines the importance of measuring various aspects of software development, emphasizing that even unmeasured elements can hold significant value. The guide discusses the concept of 'The 3 amigos', which includes development efficiency, external quality, and customer experience as critical factors in software development. It presents a scenario involving a complex billing component that illustrates the challenges of adding new functionality due to its intricate design. The document details how improving this component can enhance development efficiency, reduce external quality issues, and improve customer experience. It also encourages readers to engage in group discussions to identify challenges and create business cases using the outlined frameworks and methodologies. Overall, the guide serves as a practical resource for teams looking to advocate for software improvements.