ServiceNow Ecosystem Partners Quadrant Report April 2025

This document is a quadrant report that evaluates the competitive strengths and service portfolio of ServiceNow's partner ecosystem in Europe. It outlines the significant role of data security and compliance in the adoption of digital platforms by European enterprises, emphasizing the need for adherence to regulations such as GDPR and DORA. The report details how ServiceNow has invested in Europe-centric service delivery models, including regional data centers to address data sovereignty requirements. It also discusses the importance of training and change management in ensuring user trust and effective implementation of the ServiceNow platform. The report highlights various industry-specific workflows and the growing demand for architecture consulting to streamline operations across sectors like manufacturing, energy, and retail. Additionally, it presents insights into ServiceNow's investment strategy and its focus on enhancing AI capabilities and supporting emerging companies within the ecosystem.