Univé Enhances Digital Insurance Services with Dynatrace

This case study outlines how Univé, one of the largest insurers in the Netherlands, improved its digital insurance services by implementing Dynatrace. The objective was to optimize the speed and reliability of its digital offerings, enabling members to access services 24/7. Univé migrated to a hybrid cloud technology stack and Kubernetes architecture to manage the complexities of this new environment. The partnership with Eviden facilitated the deployment of Dynatrace, which provided enhanced visibility and automatic root-cause analysis. This allowed teams to resolve performance issues more efficiently and improve user experience. The integration of Dynatrace eliminated the need for fragmented monitoring tools, enabling better collaboration among teams and partners. As a result, Univé achieved a 150% improvement in Web Vitals, leading to better search engine rankings and supporting business growth. The case study emphasizes the importance of a member-centric approach in optimizing digital services and enhancing overall service availability.