Payment Service Provider Customer Success Story

This case study details the collaboration between a leading payment service provider and ATSG, focusing on the implementation of ATSG's Remote Management Service (RMS) and the OPTX Platform to manage the company's global data network. The payment service provider operates in over 20 countries and requires uninterrupted network connectivity to support more than six billion transactions annually. The study outlines the challenges faced by the provider, including the need for independent IT services and the lack of a comprehensive operational management platform. ATSG was chosen for its multi-vendor device coverage and ability to quickly onboard managed services. The successful deployment of the OPTX Platform managed nearly 600 devices at launch, expanding to over 1,100 devices across 59 locations. The partnership has resulted in significant improvements in network stability and incident resolution times, with ATSG's proactive support addressing 94.4% of incidents without customer reporting. The case study emphasizes the operational efficiencies gained through ATSG's services.