Swinburne Edge Workflow Improvement Case Study

This case study details the implementation of Smartsheet at Swinburne Edge, a division of Swinburne University of Technology, aimed at enhancing operational efficiency and collaboration. The document outlines the challenges faced by Swinburne Edge, including siloed teams and reliance on manual processes, which were exacerbated by remote work. Anoush Hovivyan, Operations Manager, initiated the adoption of Smartsheet to automate workflows and improve team engagement. The initial trial involved managing a yearly calendar for workshops, which transitioned from spreadsheets to automated processes, resulting in significant time savings. Following the successful trial, Smartsheet was integrated across various operations, allowing real-time visibility into project statuses and improving communication with clients and students. The case study highlights the transformative impact of Smartsheet on the organization, enabling staff to focus on strategic initiatives and fostering a culture of innovation. Overall, the implementation has led to enhanced collaboration, accountability, and responsiveness within the team.