Berry Global Migration to Microsoft Teams Case Study

This case study outlines the migration of Berry Global's communications infrastructure to Microsoft Teams, facilitated by AudioCodes. Berry Global, a Fortune 500 manufacturer, aimed to standardize its global telephony and contact center solutions. The objectives included reducing costs associated with legacy PBX systems and enhancing customer experience through a unified platform. AudioCodes provided a comprehensive solution that included planning, implementation, and ongoing support. Key components of the solution involved the deployment of AudioCodes Live for Microsoft Teams, Direct Routing session border controllers for voice connectivity, and the Voca Conversational Interaction Center for contact management. The partnership enabled Berry Global to achieve a seamless migration, resulting in improved productivity and a standardized communication experience across its global offices. The case study emphasizes the importance of collaboration with experienced partners in executing large-scale technology migrations effectively.