Enreach and AudioCodes Partnership for Microsoft Teams Integration

This case study outlines the collaboration between Enreach and AudioCodes to enhance customer access to Microsoft Teams via Operator Connect. Enreach, a European provider of unified communications, faced challenges in offering Direct Routing and Operator Connect solutions while ensuring a smooth migration to Microsoft Teams. To address these challenges, Enreach adopted the AudioCodes Live Platform, which serves as a Microsoft Teams Operator Connect Accelerator. This solution simplifies the onboarding process for customers, enabling them to connect to Microsoft Teams directly from their admin center. The case study details how the integration of AudioCodes Live Platform allows Enreach to provide seamless voice connectivity, optimize internal resources, and enhance user experience. It also highlights the benefits of using Azure ExpressRoute for improved reliability and reduced delivery times. The partnership has enabled Enreach to expand its market presence in Europe while generating additional revenue streams from its existing customer base.