University of Central Florida Academic Success Coaching Case Study

This case study details the partnership between the University of Central Florida (UCF) and AudioCodes to enhance the Academic Success Coaching program using AI-powered Meeting Insights. The document outlines the objectives of UCF, which include reducing the administrative burden on Academic Success Coaches, improving the consistency of student support, and centralizing coaching data. UCF faced challenges in maintaining quality and continuity of support due to fragmented information across multiple systems. The solution, Meeting Insights, was tailored to meet UCF's needs by capturing and transcribing coaching sessions into structured insights. This automation reduces manual documentation, allowing coaches to focus more on student engagement. Early results from the pilot phase indicate significant time savings and improved productivity for coaches. The case study emphasizes the importance of maintaining human connection while leveraging technology to support academic success, showcasing UCF's commitment to enhancing student outcomes through innovative solutions.