AudioCodes
Vanderlande Case Study on AudioCodes Solutions
Pages
5
Time to read
8 mins
Publication
Language
English
Pages
5
Time to read
8 mins
Publication
Language
English
This case study details Vanderlande's collaboration with AudioCodes to enhance their communication infrastructure by implementing Microsoft Teams Phone and the Voca Conversational Interaction Center (CIC). Vanderlande, a leader in logistic process automation, aimed to improve their contact center's stability, efficiency, and overall customer experience. The objectives included ensuring a resilient and dependable solution, streamlining call routing, and addressing cost concerns. The partnership with AudioCodes provided a tailored solution that integrated seamlessly with their existing systems. The implementation of Voca CIC resulted in significant benefits, including improved uptime, enhanced system reliability, and innovative AI-driven features. The study outlines how Vanderlande transitioned from a previous unreliable CCaaS vendor to a more effective solution that supports over 170 hotlines, ensuring mission-critical operations run smoothly. The collaboration exemplifies the importance of strategic partnerships in achieving substantial improvements in communication technology.