Vanderlande Case Study on AudioCodes Solutions

This case study details Vanderlande's collaboration with AudioCodes to enhance their communication infrastructure by implementing Microsoft Teams Phone and the Voca Conversational Interaction Center (CIC). Vanderlande, a leader in logistic process automation, aimed to improve their contact center's stability, efficiency, and overall customer experience. The objectives included ensuring a resilient and dependable solution, streamlining call routing, and addressing cost concerns. The partnership with AudioCodes provided a tailored solution that integrated seamlessly with their existing systems. The implementation of Voca CIC resulted in significant benefits, including improved uptime, enhanced system reliability, and innovative AI-driven features. The study outlines how Vanderlande transitioned from a previous unreliable CCaaS vendor to a more effective solution that supports over 170 hotlines, ensuring mission-critical operations run smoothly. The collaboration exemplifies the importance of strategic partnerships in achieving substantial improvements in communication technology.