2023 Global eCommerce Payments and Fraud Report

The 2023 Global eCommerce Payments and Fraud Report presents findings from a survey conducted by the Merchant Risk Council (MRC), Cybersource, and Verifi, focusing on ecommerce payment acceptance and fraud management practices. The report is based on responses from over 1,000 merchants across various regions, including North America, Europe, Asia-Pacific, and Latin America, collected in late 2022. It outlines key trends in payment methods, revealing that bank transfers, digital wallets, and cards remain the most accepted options. The report also highlights the growing adoption of buy-now-pay-later (BNPL) options and the importance of enhancing customer experiences. Additionally, it discusses the impact of fraud on businesses, noting improvements in fraud management metrics and the implementation of Strong Customer Authentication (SCA) regulations. The report serves as a resource for merchants to benchmark their practices against industry standards and optimize their fraud prevention strategies.