Automaker Efficiency Improvement through Intelligent Automation

This case study outlines the automation transformation journey of a subsidiary of a major automaker, which holds a significant market share in the Indian passenger car market. The organization faced challenges with 40-year-old legacy systems that required extensive manual processes, leading to inefficiencies and errors. In 2019, the company partnered with Automation Anywhere to implement robotic process automation (RPA) and subsequently advanced to hyperautomation and Intelligent Automation. The results included a 63% efficiency improvement in invoice processing and a remarkable 167% efficiency boost in warranty claims processing, reducing the processing time from 60 days to 15 days. The initiative automated over 125 business processes, resulting in annual savings of 43.8 million INR. The automaker aims to further integrate digital workers and expand its Intelligent Automation projects in the coming years, emphasizing its commitment to operational efficiency and innovation.