WebPT Case Study on Automation Success Platform

This case study details WebPT's implementation of the Automation Success Platform to enhance data processing capabilities and reduce operational costs. WebPT, a leading rehab therapy platform, faced challenges in transferring customer data from BMS Practice Solutions' legacy electronic medical record (EMR) system after its acquisition. The transition was complicated and time-consuming, prompting the company to explore robotic process automation (RPA) as a solution. By deploying Automation 360 Cloud on AWS, WebPT successfully automated various processes, including clinical documentation and scheduling, which resulted in a fivefold increase in data processing capacity and an estimated annual savings of $700,000 in labor costs. The case study outlines the specific bots created to manage different use cases and the company's plans to expand its automation efforts further. This initiative has not only improved operational efficiency but also enhanced the customer experience during the transition period.