Summary
This report presents findings from a survey conducted among 4,500 IT professionals across North America, focusing on the evolving landscape of network management. It outlines the current state of network management and the challenges faced by IT teams, particularly in the context of hybrid work environments. The report emphasizes the importance of network visibility and the need for automation in managing networks that extend beyond traditional office settings. Key insights include the percentage of organizations supporting remote work, the level of awareness IT professionals have regarding their network configurations, and the implications of these factors on productivity and security. Additionally, the report discusses the metrics used to evaluate IT performance, highlighting the significance of Mean Time to Resolution (MTTR) and the cost of downtime. The findings aim to inform IT decision-makers about the critical aspects of managing networks effectively in the face of changing work dynamics.
