Summary
This document is an industry report that examines the evolving landscape of IT as it approaches 2025. It outlines the challenges faced by IT professionals, including a significant workload exacerbated by a shortage of talent and the rise of generalists. The report details the increasing demands on IT departments to manage remote and hybrid work environments while maintaining productivity and end-user satisfaction. It highlights key statistics, such as 63% of respondents supporting remote workers 50% of the time and the burden of work falling heavily on senior employees. Additionally, the report discusses the issue of tool sprawl within IT teams, with many professionals reporting the use of multiple network tools, which complicates their operations. The document also addresses the importance of updating network documentation and the metrics that IT professionals prioritize for success, such as end-user satisfaction and cost management. The findings aim to equip IT professionals with insights to navigate the complexities of their roles effectively.
