Avatier Case Study for The Cosmopolitan of Las Vegas

This case study details the implementation of Avatier's identity management solutions at The Cosmopolitan of Las Vegas, a luxury resort and casino. The document outlines the business situation faced by the organization, which included onboarding over 4,500 new employees in a short time frame while complying with various regulatory requirements. The resort's IT staff encountered challenges in managing access to critical systems, leading to increased help desk requests and operational inefficiencies. To address these issues, The Cosmopolitan selected Avatier’s user provisioning and password management solutions. The implementation aimed to streamline user access management, reduce support calls, and enhance compliance with regulations such as SOX and PCI DSS. The results indicated a significant reduction in help desk calls by over 30 percent, allowing staff to focus on other critical tasks. The case study emphasizes the importance of effective identity management in a regulated and competitive industry.