Summary
This document is a services description for Aviatrix Managed Services (MS), detailing the comprehensive range of customizable service offerings aimed at assisting organizations in designing, implementing, and managing cloud network infrastructure. It outlines key functions of Managed Services, including incident management, change management, performance assessment, and proactive health checks. The document explains the structured approach to incident management, emphasizing issue notification, triage, and closure processes. It also describes the change management framework, which includes required software updates, recommended configuration changes, and requested changes. Furthermore, the document highlights design optimization and automation streamlining services, aimed at enhancing network efficiency and scalability. Continuous improvement and operational health checks are also discussed, focusing on performance analysis and security assessment. The document concludes with details on service availability, incident resolution timelines, and change management priorities, ensuring alignment with organizational needs.
