AV Managed Services Portfolio Overview

This document is a guide that outlines the comprehensive managed services portfolio offered by Avidex, emphasizing their 360° Service solutions designed for audiovisual technology. It details the various support options available, including 24/7 help desk support, on-site managed services, and remote monitoring through the Avidex Assure™ platform. The guide presents information on how these services aim to maximize uptime and extend system life, thus promoting seamless collaboration. Avidex Assure™ is mentioned as a key component, providing remote monitoring and management capabilities, which include diagnostics and proactive maintenance to ensure optimal performance. Furthermore, the document describes the benefits of advanced analytics provided through Avidex Assure™, allowing organizations to gain insights into utilization and efficiency metrics. The service options are categorized into Essential, Advanced, and Elite tiers, each with specified support and response time levels, highlighting the flexibility available to meet different organizational needs.