Chesterfield County Electronic Plan Review Case Study

This case study details the challenges faced by Chesterfield County, Virginia, prior to the implementation of the DigEplan electronic plan review system. The county relied heavily on paper submissions, with 95% of plans submitted on paper, leading to storage issues and delays in the approval process. The existing digital submission system was cumbersome and inefficient, resulting in a preference for paper submissions. After adopting DigEplan, the county experienced significant improvements, including a reduction in review time from 7-10 days to 3-5 days. The integration of DigEplan with Accela streamlined workflows, allowing for easy markups and real-time updates. The percentage of electronic submissions increased dramatically from 5% to over 90%. Communication improved significantly, enabling customers to track their application status independently, which allowed the review team to focus more on plan assessments. The implementation of DigEplan transformed the plan review process into a more efficient and collaborative digital environment.