City of Detroit Plan Review Process Improvement

This case study details the City of Detroit's transition from a paper-based plan review system to an electronic solution known as ProjectDox. Faced with challenges such as miscommunication and delays in permit issuance, the city sought to streamline its permit procedures to enhance transparency and attract investment. The implementation of ProjectDox in 2017 marked a significant shift towards digital management, resulting in a 150% increase in permits issued annually, from 3,000 to 7,500. The case study outlines how the new system improved inter-departmental coordination, reduced processing times, and fostered a more positive attitude among city staff. It highlights the broader impact of these changes on urban development, noting that the city closed 2023 with nearly $5 billion in development. The case study emphasizes the importance of efficient processes in building trust with developers and lenders, ultimately contributing to economic growth and community enhancements.