City of Detroit ProjectDox Implementation Case Study

This case study details the implementation of ProjectDox in the City of Detroit, focusing on the transition from a paper-based plan review system to an electronic solution. The City faced significant challenges with transparency and collaboration in its permit review process, which hindered urban development and investment. With the arrival of a new mayor in 2014, the city initiated a shift towards digital solutions, culminating in the adoption of ProjectDox in 2017. The case study outlines how ProjectDox improved efficiency, increased permit issuance by 150%, and enhanced inter-departmental coordination. It highlights the positive reception of the software among city staff, who recognized its ease of use and ability to prevent conflicts. The implementation involved staff training and integration with existing systems, resulting in a smoother transition. The case study concludes with the observation that the improvements in the permit process have made Detroit more attractive to developers and investors, significantly boosting economic growth.